Shipping policy
📦 Shipping Policy
Processing Times
- All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
- You will receive another notification once your order has shipped.
Shipping Rates & Estimates
We offer shipping through DHL Deutschland and Deutsche Post. Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (Germany)
- Standard delivery: 1–4 business days
- Express delivery (if available): 1–2 business days
EU Shipping
- Delivery time: 3–7 business days depending on destination.
International Shipping
- Delivery time: 7–21 business days depending on destination and customs processing.
Please note: delivery times are estimates and may vary due to factors beyond our control (e.g., customs delays, weather, carrier issues).
Order Tracking
Once your order has shipped, you will receive an email with a tracking number to monitor your delivery status.
Customs, Duties & Taxes
International orders may be subject to import duties and taxes (including VAT) once the shipment reaches your destination country.
- These charges are the responsibility of the customer.
- We are not responsible for delays caused by customs.
P.O. Boxes
DHL and Deutsche Post may not deliver to all P.O. boxes. Please provide a full street address to ensure successful delivery.
Lost or Damaged Packages
We are not liable for packages lost or damaged in transit. However, if your order does not arrive, please contact us at [your email address], and we will assist you in filing a claim with the carrier.
Contact
If you have any questions about our shipping policy, please contact us at:
✉️ tim@timscott.co.uk
Telephone