Refund policy

Return & Refund Policy

Digital Downloads

All digital products (including music downloads) are final sale and cannot be refunded, exchanged, or cancelled once delivered.

Physical Products (CDs & Merchandise)

• Returns are accepted within 14 days of delivery.
• Items must be unused and in original condition. Merchandise must be unworn, unwashed, and with tags attached.
• Opened CDs cannot be returned unless defective.

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.
• If approved, refunds are issued to your original payment method within 5–10 business days.
• Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective or damaged. Contact us before sending anything back.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.

Non-Returnable Items

• Digital downloads
• Sale items
• Limited editions
• Gift cards

How to Start a Return

Please contact us at tim@timscott.co.uk with your order number and details to begin a return or exchange.